How to pay your power bill 

We offer a variety of payment options so you can choose the most convenient option for your home. 

SmoothPay Direct Debit My Account New Zealand Post Automatic Fixed Payment Internet Banking Credit and Debit Card Telephone banking

SmoothPay  

SmoothPay spreads your electricity payments evenly throughout the year, so you pay the same amount for your power bill each month.

How it works

We will calculate your electricity costs over a year, and divide this into weekly, fortnightly or monthly payments – you can choose the frequency that is best for your home.

You will still receive a bill each month (electronic or in the mail), so you can keep track of your energy usage and payments.

On the agreed payment day, we will deduct the payment amount from your bank account by direct debit. 

We will review your account 3 months after you have been set up on Smooth Pay to check your regular payments are in line with the amount of energy you are using. If your payments need to be adjusted, we will give you at least 10 days’ notice before a new payment amount is deducted from your bank account.

We will then review your account periodically to ensure you are paying the correct amount for your home based on your usage.

Setting up your SmoothPay

Please email customer.care@blackboxpower.co.nz and our Customer Care Team will help you work out what your payments will be. 

Direct Debit

With direct debit your total bill is paid automatically from your bank account on the due date. This is a convenient, simple and secure way to pay your bill each month.

To pay by direct debit, use the convenient secure online form link here.

Alternatively you can download and print a form here. Please complete the form and post it to Black Box Power, PO Box 10044, Dominion Rd, Auckland 1446.

My Account

My Account is the most convenient way for you to manage your electricity account.

What you can look forward to with My Account

  • View your account balance
  • Pay your account online
  • View your bills online
  • Retrieve, forward or print the bills you want
  • Contact us with any questions you may have about your account
Setting up My Account is easy

If you have received your first bill and would like to view your account online, visit our My Account page to register yourself today.

New Zealand Post

Visit any New Zealand PostShop and you can choose to pay your bill by cash or EFTPOS. You will need to take your Black Box Power bill with the attached barcode remittance slip with you. The PostShop will use the barcode on your bill to locate your account.

From 1 July 2024, there will be a $2.50 fee for paying your bill over the counter at a NZ Post store. There are other easy ways to pay your bill, you can view them on your bill. 

Automatic Payment

You can choose to pay a fixed amount by setting up a monthly automatic payment with your bank. If there’s still an amount owing when you receive your bill, simply pay the outstanding balance by the due date. Automatic payments can be setup by using your bank’s internet banking facilities or obtaining an automatic payment form from your bank.

Internet Banking

Log on to your bank’s Internet banking service on or before the due date of your bill, and pay the amount shown on your bill.

Bank account name: Pulse Energy Alliance LP
BNZ 02-0108-0333798-029
If you are required to include only a two digit suffix then you should use 29
Reference: Use your 10 digit Black Box Power Account Number
Particulars: your initials and surname

Credit and Debit Card

If you would like to set up your credit card to automatically pay your bill on the due date each month please print, complete and post the Credit Card Payment Authority Form below to Black Box Power, PO Box 10044, Auckland 1446.

Credit Card Authority Form

It can take up to 14 working days to set up an automatic credit card payment. You must continue to pay your energy bill using your usual payment method until you are notified that your Credit Card Authority Form has been processed and set up. Notification that your credit card will be used to process the payment will appear on your first bill payable by this method.

Once setup, the total amount of your bill will be charged to your Visa or MasterCard each month on the payment due date. 

You can always call us up to two days before a bill is due, if you would like to cancel your credit card payment authority.

You can also pay by Credit and Debit Card through My Account and by calling us on 0800 269 769.

The name that will appear on your statement will be Pulse Energy Alliance LP. 

Service fees

A 1.0% credit card surcharge fee will be charged and added to payments made by Mastercard or Visa. Credit card surcharge will be taken at the time of payment and will not appear on your bill.

Telephone Banking

Some people prefer to do banking on the move. Simply call your bank’s telephone banking service on or before the due date of your bill.

Setting up Telephone Banking

Call your bank and ask for  Black Box Power to be listed as a payee/biller on your telephone banking account. You will need to provide your bank with the information below:

  • Bank account name: Pulse Energy Alliance LP.
  • BNZ bank account number: 02-0108-0333798-029
    If you are required to include only a two digit suffix then you should use 29
  • Reference: Use your 10 digit Black Box Power Account Number
  • Particulars: Your initials and surname

 

Currency: All currency quoted on this website is NZD$.