Vulnerable and Medically Dependent Customers

If you have someone in your household with a medical dependency or disability, where they are dependent on electricity for critical medical support, you are encouraged to call our Customer Care Team on 0800 269 769 and inform us that you wish to be placed on our Medical Dependency Register.

Customers joining the register will need to provide a letter or other documentation verifying this dependency from a registered medical practitioner, within 30 days of being placed on the register. This documentation will need to include details of the equipment and its electrical needs.

The Medical Dependency Form may be downloaded here.